sat20's Privacy Policy

This Privacy Policy ("Policy") describes how sat20 ("we", "us", or "platform") collects, uses, stores, and discloses your ("user" or "you") personal information. By opening an account or using the services on sat20, you are considered to have accepted the terms of this Policy. We ask that you read this Policy carefully before using the services.

1 What Information We Collect

We collect the following types of information to operate sat20's services properly and to give you the best experience:

1.1 Registration and Identity Information

Information you provide when opening an account includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Login credentials (password stored in encrypted form)
• Documents uploaded for identity verification (where applicable)

1.2 Financial Information

We collect the following information to process deposits and withdrawals:

• bKash, Nagad, and Rocket account numbers (at the time of transaction)
• Transaction amount, date, and reference number
• Deposit and withdrawal history

Note: We do not store any complete financial account credentials or PIN codes.

1.3 Usage and Technical Information

When you use the sat20 platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Visit time and page navigation history
• Gameplay history, bet amounts, and results
• Data collected from cookies and similar tracking technologies

2 Purpose of Using Information

We use the collected information for the following purposes:

• Account management: To handle registration, login, and account verification processes.
• Service delivery: To operate gaming services, sports betting, and live casino.
• Financial transactions: To process deposits and withdrawals via bKash, Nagad, and Rocket.
• Security and fraud prevention: To prevent account misuse, fraud, and unauthorized access.
• Age verification: To ensure that only individuals aged 21 or above are using the services.
• Customer support: To communicate with you for issue resolution and support.
• Service improvement: To analyze user experience and improve the platform.
• Responsible gaming: To identify unusual gaming behavior and provide assistance.
• Legal compliance: To comply with applicable laws and regulations.

3 Information Storage and Security

sat20 gives the highest priority to the security of your information. We apply industry-standard security measures:

3.1 Encryption and Security Measures

• All data transfers between you and our servers are secured through SSL (Secure Socket Layer) encryption.
• Passwords are stored using strong hashing algorithms.
• Sensitive financial information is stored in encrypted form.
• Regular security assessments and vulnerability tests are conducted.

3.2 Data Retention Period

We retain your information only for as long as necessary:

• Active account information: until the account is closed.
• Financial transaction records: for as long as required by legal obligations.
• Gaming logs and activity history: for a minimum of five years.
• Certain information may be retained after account closure if required by law.

4 Sharing Information with Third Parties

sat20 does not sell your personal information. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Transaction-related information is shared with bKash, Nagad, and Rocket to process deposits and withdrawals. This information is used solely to complete transactions, and the respective payment provider's own privacy policy applies.

4.2 Game Providers

Our game provider partners — including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft — may access certain gameplay-related information (such as betting history and results). This information is essential for operating the games.

4.3 Legal Requirements

Information may be shared with legal authorities in the following cases:

• To comply with a court order or legal obligation.
• To assist in investigations into fraud, money laundering, or other illegal activity.
• To protect the rights and property of sat20 or third parties.

4.4 Business Transfers

If sat20 goes through a merger, acquisition, or asset sale, user information may be part of the transferred assets. We will make efforts to notify you in advance in such a situation.

5 Cookies and Tracking Technology

sat20 uses cookies and similar technologies to improve user experience and ensure platform functionality.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functionality cookies: To remember your preferences (such as language and display settings).
• Analytics cookies: To understand platform usage and improve services.

5.2 Cookie Controls

You can block or delete cookies by changing your browser settings. However, disabling essential cookies may affect some platform functionality.

6 Your Rights

As a user of sat20, you have the following rights:

• Right to access: You can request to know what information we hold about you.
• Right to correction: You can request correction of any inaccuracies in your information.
• Right to deletion: In certain circumstances, you can request deletion of your personal information (subject to legal obligations).
• Right to object to processing: You can object to the use of your information for specific purposes.
• Right to data portability: Where applicable, you can request your information in a structured format.
• Right to withdraw consent: Where information is processed on the basis of consent, you can withdraw that consent at any time.

To exercise these rights, email [email protected]. We will try to respond to your request within 30 days.

7 Protection of Minors

sat20's services are for individuals aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a person under 21 has created an account, we will immediately close that account and take steps to delete the information.

If a parent or guardian believes their minor child has provided information to sat20, please contact [email protected] immediately.

8 International Transfer of Information

To operate sat20's services, your information may be stored or processed on servers located outside Bangladesh. For any such transfer, we ensure that applicable data protection standards are maintained and that your information is properly protected.

9 Responsible Gaming and Use of Information

sat20 supports a responsible gaming culture. To this end, we analyze user gaming data:

• To identify unusual or problematic gaming behavior.
• To provide the option for self-exclusion or limit-setting.
• To direct users toward support resources when needed.

For more information on responsible gaming, visit our Responsible Gaming page.

10 Policy Changes

sat20 reserves the right to update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• By displaying a notice on the platform.
• By sending a message to your registered email address.
• By updating the date on this page.

Continued use of the services after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

11 Third-Party Links

The sat20 platform may in some cases reference third-party services (such as payment providers). These external services have their own privacy policies, and sat20 is not responsible for them. We recommend reading their own policies before using any external service.

12 Contact and Complaints

If you have any questions, comments, or complaints about this Privacy Policy, or if you wish to exercise your rights regarding your information, please contact our support team:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week — in Bengali and English

We will try to resolve your request or complaint as quickly and honestly as possible.